Vantage Communication - Services - Conferencing

BASIC - Automated Conferencing

Are you looking for a convenient, dependable conferencing solution? Automated Conferencing is the answer as it allows you to conduct a call without the assistance of an Operator. By dialing into your permanent number and entering a passcode, you are placed directly into your meeting.

If you appreciate having the security of a reservation Automated Conferencing is perfect for you. A Vantage Operator will schedule your call for your designated meeting date and time or you can make your reservation online. If you require further assistance during the conference press 0 on your telephone keypad and an Operator will join your call.
Automated Conferencing provides fast, reliable access to a conference call. Our clients depend on it for their weekly meetings to communicate with their teams and committees, provide status reports and deliver sales presentations.

Fast, Reliable Conferencing - automated Audio Conferencing delivers all the basic features you expect from a conference call:
• Fast and easy to use service
• No time limits
• Mute/unmute
• Operator Assistance if needed

Intermediate - Reservationless Conference Calls

Wouldn't it be great to have instant access to a conference call whenever you need it without making a reservation or involving an Operator?

Vantage's Reservationless service gives you on-demand conferencing allowing you to initiate a conference 24 hours a day, 7 days a week – without the need to make a reservation or rely on an Operator.

Holding a conference is as simple as dialling a permanent telephone number and entering a conference code.

Additional security is provided via a Chairperson/Leader PIN which means that the conference only begins when the Chairperson/Leader arrives.

You can meet for as long as you like, as often as you like. The Chairperson/Leader manages the conference call through a set of keypad commands. They can:
• Lock the conference to additional Participants and the Operator - ideal for when you need to discuss confidential information.
• Mute all Participant lines.
• Listen to a roll call of people in the conference.
• Record the conference for playback at a later date.

Reservationless Conferencing is ideal for:
• Impromptu meetings.
• Weekly and recurring meetings.
• Follow-up to face-to-face meetings.

Reservationless Conferencing can also be combined with Web Conferencing to create an integrated experience that adds impact to your message, increases conference participation and puts you in control with the click of a mouse.

Operated Assisted

Schedule Your Conference
• 24/7 Reservations – Making a reservation is as simple as dialing 0870 043 4167 or +44(0)1452 553 456. You will be connected with one of our helpful Reservationists who will walk you through the process and answer any of your questions.
• Recurring Call – A reservation is automatically generated for one year from the date of original booking. Recurring Call is ideal for daily, weekly or monthly team meetings and project updates.

Broadcast and Record Your Conference
• Web Conferencing – Add visuals and interaction to your Audio Conference. You control a slide presentation from your desktop while your audience accesses it via the Web. Web Conferencing gives you the ability to collaborate documents, share applications, poll your audience, tour the Web and much more. Present only the Audio portion of your call or add slides – the choice is yours.
• Encore – Digitally records your call for anyone who was unable to attend it live or would like to listen again. It is available via a freephone number for easy, 24/7 access. Convenient and time saving, Encore is one of our most popular features.
• CD/Taping – We can capture your event on a CD, cassette, microcassette or DAT to provide you with a high-quality recording of the call for your archives.
• Transcription – Receive a written record of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes.

Enter Your Conference
• Dial-Out – Give your conference participants the VIP treatment. Dial-Out delivers your conference call to your Participants rather than requiring them to dial in to the call. You provide us with the names and telephone numbers of your Participants and an Operator will make sure that they join your conference.
• Direct Entry – Select Direct Entry to quickly join an Audio Conference. It allows participants to immediately enter the conference and start speaking before the call officially begins. Direct Entry is suggested for informal conferences.
• Music Entry – Participants are placed on music hold until the conference begins. Music Entry creates a formal atmosphere for the conference.
• Entry/Exit Tones – Participants hear a tone whenever a new Participant enters or exits the conference. It lets everyone know that a new Participant has joined or left the conference without interrupting the conversation.
• Announce – An Operator announces Participants’ names when they join the conference, letting everyone know who is on the call.
• Roll Call – An Operator broadcasts the names of all Participants who have joined the call. Roll Call confirms that all expected Participants are in attendance.
• Chairperson First/Last – Chairperson First creates a friendly atmosphere for the conference by letting you join the conference before your Participants. It gives you the opportunity to greet Participants as they join the call.
• Chairperson Last – Chairperson Last joins you to the conference after everyone else has arrived, creating a formal atmosphere. Chairperson Last is recommended for large presentations and speaking events.

Administer Your Conference
• Subconference – Pre-selected guests join a private discussion before the conference begins. Subconference lets you review last-minute details, side issues and other non-public information.
• Communication Line – Speak with an Operator outside of the main conference to convey behind-the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage a large conference.
• Custom Script – Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom Scripts offer you another way to personalise your calls.
• Group Mute/Unmute – You can silence all Participants' lines by pressing a keypad command on your telephone or by instructing your Operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference.
• Self Mute/Unmute – Participants can silence their own telephone lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from mobile phones, speaker phones, and the office environment in general.

Gather Data for Your Conference
• Polling – An Operator surveys all conference Participants. You determine the questions prior to the conference and your Participants respond via their telephone keypads.
Polling allows you to collect instant feedback and increases Participants' involvement in the call. You'll then receive a report with all responses that is organised by question and Participant.
• Question & Answer Session – Give your Participants the opportunity to ask questions during the conference. Participants can indicate that they have a question using their telephone keypad, while the Operator manages the question queue in a professional and orderly fashion.
• Participant List – Before allowing Participants to go to the Conference, an Operator collects the name of each Participant plus two additional pieces of information that you determine. The information is then sent to you via fax or email along with on-the-line times for each Participant.

Secure Your Conference
• Conference Lock – You can prevent additional Participants, even the Operator, from joining the conference by pressing a command on your telephone keypad.
• Conference Lock – gives you the freedom to discuss confidential information in a secure environment.
• Password/Passcode – Participants must provide the Operator with a pre-determined password or passcode to join the conference. You determine the Password/Passcode before the start of the conference. Password/Passcode restricts attendance and increases security.

Web Solutions

A picture is worth a 1000 words – so just imagine what InterCall's Web Conferencing Solutions can bring to your conference call. Our Web Solutions add visuals, collaboration and interaction to any type of Audio Conference. They are powerful tools to communicate with the Board of Directors, direct reports, clients – anyone who needs to see and hear your message.

Web Conferencing requires minimal effort. You control the presentation from your desktop while your audience accesses it via the Web. You can present a slide show, collaborate documents, share applications, poll your audience and much more.

Use Web Conferencing to deliver:
• Training Seminars
• Product Launches
• Sales Presentations
• Announcements
• Financial Reports
• 'Live' Meeting Follow Up

For more information on the different web conferencing solutions we offer please contact us.