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Vantage Communications - Services
Voice
IP Telephony
With the arguments and justification for IP / LAN Telephony now well proven in the right environments, IT departments can now choose between converged IP based infrastructures or traditional voice systems - or a combination of both - as the foundation for scalable, centrally managed, seamless enterprise networks that save on line charges between locations, reduce maintenance costs, and enable voice, data and unified applications to serve users across the entire enterprise.
There are a number of different clearly defined paths towards IP / LAN telephony solutions from a pure LAN based system through to the support of IP Hard and Soft Phones off the back of a conventional PBX system. The correct solution for any given client depends entirely on a thorough understanding of their needs, their existing data environment, their future communications strategy and a clearly defined evolution path.
Vantage has the knowledge and experience to evaluate your business and provide advice on the best solution. Because we are independent and do not focus on one product we will offer a solution that matches the business requirement and not just talk about VoIP because it is new technology. In our experience a company who specialize in VoIP will sell you their solution even of your business is not quite ready. Likewise an LCR provider will tell you that VoIP is a waste of money and reduce your call rates. At Vantage we have the experience in all areas to understand what your business actually needs.
CPS
Vantage's CPS product is a simple and cost-effective way of routing calls via an alternative provider. The local telephone exchange is programmed to automatically route your calls via one of our Tier 1 carriers without you having to dial an access code, re-programme your telephone system, or install dialling equipment.
Your existing numbers can be automatically transferred to Vantage via CPS and because no additional hardware is needed there is no disruption to your telephone service and the change is completely seamless.
Vantage's CPS service enables our clients to reduce cost of local, national, international and mobile calls without compromising the quality and reliability of the service.
• Simple and clear tariffs with no hidden charges, connection fees or hidden minimum call charges
• No compromise in quality or reliability as we only partner Tier 1 carriers
• Flexible and easy to understand billing
• No set up fees, long term contracts or cancellation fees
• Regular proactive rate reviews to ensure competitive rates are maintained
• Bespoke tariffs for specific call patterns
• Group buying power ensure competitive tariffs normally reserved for mult-nationals
Line Rental
Vantage's line rental service allows us to take ownership of your current BT lines. Vantage becomes your contracted supplier for the rental of the lines and we therefore take full responsibility for orders, customer service, billing and fault queries.
There is no disruption of services as the physical infrastructure remains with BT. We are simply transferring the billing and support across via BT wholesale.
Although the main benefit of Vantage's line rental service is the 15% discount we provide across all BTs lines, many companies simply want to consolidate their billing or want to remain with BT but find their customer care unacceptable. By transferring to Vantage we provide BTs reliable lines combined with our determined focus to deliver exceptional customer care. With a dedicated customer service manager you will never find yourself in a call centre queue again!
Vantage have an out of hours emergency procedure which can be used for fault reporting. The fault will be reported to BT in the normal way and if necessary an engineer visit will be arranged, usually the next working day.
• One bill for calls, line rental and any other applied BT service
• Guaranteed cost savings of 15%
• Free audit designed to cut cost by cancelling lines or services no longer needed
• One single point of contact and improved customer care
• Project managed transfer and dedicated customer service manager
Non Geographic Numbers
If you need a number for a marketing campaign or are looking to filter out casual enquiries, Vantage offers a wide range of Freephone, Local Rate, National Rate and Premium Rate numbers to help your business achieve its goals. Help your business maximise marketing opportunities whilst improving customer relations. All of Vantage's NGNs are available with call logging software so you can monitor the effectiveness of your campaigns.
0800 – Freephone
Vantage's Freephone service is one of the most powerful sales and marketing tools available to your organisation. Research has shown a freephone number is a key factor for prospects in deciding which company to call and it has been proven that they can generate up to three times more business than conventional numbers.
The caller pays nothing for the call and you are billed per second for the call duration
0845 – Lo-call rate
Encourage customers to keep in touch by using a lo-call rate number to subsidise the call cost.
Lo-call rate numbers will help your business increase the effectiveness of Marketing campaigns and due to the charge associated may help deter casual callers who are not really interested in your service.
The caller pays a low call rate, regardless of their location and you simply share the call costs by paying a low fixed pence per minute rate.
0870 – National rate
National rate numbers can be a cost effective way of talking to customers and prospects when there is a assured reason or demand. If the call volumes are high enough, National rate numbers can provide your company with a significant additional revenue stream.
The caller pays a fixed national rate charge, regardless of their location and you take a pence per minute revenue share on the duration of the call.
0900 – Premium Rate
Vantage's Premium Rate number range enable you to reach a wide audience, whether it is your core business or simply part of your customer service operation, whilst having the opportunity to genertate more revenue from the services or products provided by your organisation.
The caller pays a premium fixed rate (you pre-determine) of the call. The caller is billed for the cost of the call and you receive a premium revenue share.
Internet
Broadband
Vantage's Broadband service can help you get more for less, providing all the capacity you need, together with the necessary hardware and full customer service backup. Vantage’s Broadband products are packaged to meet the needs of all users, from the single home-worker to corporate organisations with a smooth and seamless migration path to complement changing business needs.
• Faster communications
• Always on’ connection ensures efficient receipt and dispatch of emails, without having to dial up
• Predictable costs – one flat monthly fee covers all data connectivity
• Use email, the Internet and phone simultaneously
• Runs over your existing phone line
• Wide range of contention ratios
Leased Line
A leased line provides a high speed, dedicated Internet connection for always-on, multiple-user access to the Internet. Vantage offer the flexibility to choose from a range of scalable and fixed bandwidths from 64 Kbps to 155 Mbps.
It's ideal for multi-site businesses with high upstream and downstream bandwidth requirements or for creating a virtual private network. For peace of mind our service level agreements guarantee 100% availability and we can also provide a range of security and resilience options.
• Cost effective and reliable access to the internet
• Industry leading service level agreements with 100% availability across the core.
• Predictable costs – one flat monthly fee covers all data connectivity
• Aggressive lead times
• Access to the worlds largest IP backbone today
Data
Ethernet Services
Vantage offer a very high speed solution that allows you to extend your LAN to connect multiple offices around the UK. It provides uncontended bandwidth of 10Mbps, 100Mbps and 1000Mbps and is ideal for businesses with large amounts of data traffic.
It’s a cost-effective solution that allows you to set up private network connections and run bandwidth intensive applications between sites. You can also use it to connect IP PBX networks, allowing you to run voice traffic and share PBX functionality across sites.
• Scaleable with a choice of bandwidths between 10Mbps to 1000Mbps
• Always on connectivity
• Gauranteed bandwidth
• Cost effective solution
Mobile
Mobile Services
In the past many mobile phone companies have concentrated their efforts on individuals - which is why you’re offered varying tariffs, bundled with hidden extras and add-on options that, frankly, you just don’t need. Vantage offer a tailored solution to suit your billing requirement, combined with competitive tariff and a choice of network providers.
The tariffs are simple, easy to understand and you only pay for what you use.
Professional customer service is core to our business philosophy. We provide a dedicated customer account service to small, medium and corporate accounts, providing you with one point of contact for all enquiries.
If you are interested in any of our mobiles products and services you can contact our sales team on the following number 0800 980 8888 or email info@innoavte-group.co.uk
Blackberry
Send, receive, and manage your emails and diary from anywhere to everywhere, using one compact device - BlackBerry™.
Always-On
Using ’Always-on, Always connected®’ GPRS technology, BlackBerry™ provides easy remote working - including an integrated phone with additional features such as call waiting, conference calling and call forwarding.
Simple to Use
Simply synchronise when you return to the office by placing the handset in its cradle, your information is automatically updated between your handheld and PC - with the added benefit of complete security thanks to triple DES software.
Low-cost Solutions
Low-cost set-up and a choice of competitive fixed-cost packages make BlackBerry™ a credible business solution, keeping your key staff in touch at all times.
Mobile Data
Is your laptop feeling disconnected?
It doesn’t have to be that way. Now you can quickly and easily transform your laptop into a truly mobile device with full connectivity to the Internet, without needing a separate mobile phone - just install the user-friendly software, slot the data card in, and you’re ready to go.
You can access email, browse web pages, send and receive text messages, and chat in real time using instant messaging. Your data card can use either GPRS and 3G. 3G is up to seven times faster than a GPRS connection. If 3G isn’t available, the data card automatically switches to the established GPRS data service.
"According to a recent survey, 70% of companies that have deployed mobile data use laptops as the primary device."
GPRS
General Packet Radio Service is a mobile technology that allows data to be sent at conventional fixed line speeds. By sending data in small packets instead of large batches as in WAP, GPRS is better suited to the fluctuations of mobile coverage when out of the office. And, you only pay for the data you send.
Vantage offers a wide range of competitively priced bundled packages, to suit your business requirements.
3G
Third Generation (3G) services are the next step up from GPRS. Currently offering download speeds of up to 384Kbps, with higher speeds expected in the future, 3G is key to the future of mobile data communications, enabling bandwidth-hungry applications such as video calling and downloading large email attachments. As with GPRS, 3G services are “always on” and you are charged only for the data you transfer. In areas with no 3G coverage, devices automatically switch to a GPRS connection, meaning you can still transfer data, but at slower speeds.
MOBILE 3G DATACARD: HIGHLIGHTS
• Seamlessly connect your laptop to the Internet
• Simple software installation and slot-in card
• Fast – up to 384Kbps
• "Always on" connection – you only pay for the amount of data you send or receive
Conferencing
BASIC - Automated Conferencing
Are you looking for a convenient, dependable conferencing solution? Automated Conferencing is the answer as it allows you to conduct a call without the assistance of an Operator. By dialing into your permanent number and entering a passcode, you are placed directly into your meeting.
If you appreciate having the security of a reservation Automated Conferencing is perfect for you. A Vantage Operator will schedule your call for your designated meeting date and time or you can make your reservation online. If you require further assistance during the conference press 0 on your telephone keypad and an Operator will join your call.
Automated Conferencing provides fast, reliable access to a conference call. Our clients depend on it for their weekly meetings to communicate with their teams and committees, provide status reports and deliver sales presentations.
Fast, Reliable Conferencing
Automated Audio Conferencing delivers all the basic features you expect from a conference call:
• Fast and easy to use service
• No time limits
• Mute/unmute
• Operator Assistance if needed
Intermediate - Reservationless Conference Calls
Wouldn't it be great to have instant access to a conference call whenever you need it without making a reservation or involving an Operator?
Vantage's Reservationless service gives you on-demand conferencing allowing you to initiate a conference 24 hours a day, 7 days a week – without the need to make a reservation or rely on an Operator.
Holding a conference is as simple as dialling a permanent telephone number and entering a conference code.
Additional security is provided via a Chairperson/Leader PIN which means that the conference only begins when the Chairperson/Leader arrives.
You can meet for as long as you like, as often as you like. The Chairperson/Leader manages the conference call through a set of keypad commands. They can:
• Lock the conference to additional Participants and the Operator - ideal for when you need to discuss confidential information.
• Mute all Participant lines.
• Listen to a roll call of people in the conference.
• Record the conference for playback at a later date.
Reservationless Conferencing is ideal for:
• Impromptu meetings.
• Weekly and recurring meetings.
• Follow-up to face-to-face meetings.
Reservationless Conferencing can also be combined with Web Conferencing to create an integrated experience that adds impact to your message, increases conference participation and puts you in control with the click of a mouse.
Operated Assisted
Schedule Your Conference
• 24/7 Reservations – Making a reservation is as simple as dialing 0870 043 4167 or +44(0)1452 553 456. You will be connected with one of our helpful Reservationists who will walk you through the process and answer any of your questions.
• Recurring Call – A reservation is automatically generated for one year from the date of original booking. Recurring Call is ideal for daily, weekly or monthly team meetings and project updates.
Broadcast and Record Your Conference
• Web Conferencing – Add visuals and interaction to your Audio Conference. You control a slide presentation from your desktop while your audience accesses it via the Web. Web Conferencing gives you the ability to collaborate documents, share applications, poll your audience, tour the Web and much more. Present only the Audio portion of your call or add slides – the choice is yours.
• Encore – Digitally records your call for anyone who was unable to attend it live or would like to listen again. It is available via a freephone number for easy, 24/7 access. Convenient and time saving, Encore is one of our most popular features.
• CD/Taping – We can capture your event on a CD, cassette, microcassette or DAT to provide you with a high-quality recording of the call for your archives.
• Transcription – Receive a written record of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes.
Enter Your Conference
• Dial-Out – Give your conference participants the VIP treatment. Dial-Out delivers your conference call to your Participants rather than requiring them to dial in to the call. You provide us with the names and telephone numbers of your Participants and an Operator will make sure that they join your conference.
• Direct Entry – Select Direct Entry to quickly join an Audio Conference. It allows participants to immediately enter the conference and start speaking before the call officially begins. Direct Entry is suggested for informal conferences.
• Music Entry – Participants are placed on music hold until the conference begins. Music Entry creates a formal atmosphere for the conference.
• Entry/Exit Tones – Participants hear a tone whenever a new Participant enters or exits the conference. It lets everyone know that a new Participant has joined or left the conference without interrupting the conversation.
• Announce – An Operator announces Participants’ names when they join the conference, letting everyone know who is on the call.
• Roll Call – An Operator broadcasts the names of all Participants who have joined the call. Roll Call confirms that all expected Participants are in attendance.
• Chairperson First/Last – Chairperson First creates a friendly atmosphere for the conference by letting you join the conference before your Participants. It gives you the opportunity to greet Participants as they join the call.
• Chairperson Last – Chairperson Last joins you to the conference after everyone else has arrived, creating a formal atmosphere. Chairperson Last is recommended for large presentations and speaking events.
Administer Your Conference
• Subconference – Pre-selected guests join a private discussion before the conference begins. Subconference lets you review last-minute details, side issues and other non-public information.
• Communication Line – Speak with an Operator outside of the main conference to convey behind-the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage a large conference.
• Custom Script – Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom Scripts offer you another way to personalise your calls.
• Group Mute/Unmute – You can silence all Participants' lines by pressing a keypad command on your telephone or by instructing your Operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference.
• Self Mute/Unmute – Participants can silence their own telephone lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from mobile phones, speaker phones, and the office environment in general.
Gather Data for Your Conference
• Polling – An Operator surveys all conference Participants. You determine the questions prior to the conference and your Participants respond via their telephone keypads.
Polling allows you to collect instant feedback and increases Participants' involvement in the call. You'll then receive a report with all responses that is organised by question and Participant.
• Question & Answer Session – Give your Participants the opportunity to ask questions during the conference. Participants can indicate that they have a question using their telephone keypad, while the Operator manages the question queue in a professional and orderly fashion.
• Participant List – Before allowing Participants to go to the Conference, an Operator collects the name of each Participant plus two additional pieces of information that you determine. The information is then sent to you via fax or email along with on-the-line times for each Participant.
Secure Your Conference
• Conference Lock – You can prevent additional Participants, even the Operator, from joining the conference by pressing a command on your telephone keypad.
• Conference Lock – gives you the freedom to discuss confidential information in a secure environment.
• Password/Passcode – Participants must provide the Operator with a pre-determined password or passcode to join the conference. You determine the Password/Passcode before the start of the conference. Password/Passcode restricts attendance and increases security.
Web Solutions
A picture is worth a 1000 words – so just imagine what InterCall's Web Conferencing Solutions can bring to your conference call. Our Web Solutions add visuals, collaboration and interaction to any type of Audio Conference. They are powerful tools to communicate with the Board of Directors, direct reports, clients – anyone who needs to see and hear your message.
Web Conferencing requires minimal effort. You control the presentation from your desktop while your audience accesses it via the Web. You can present a slide show, collaborate documents, share applications, poll your audience and much more.
Use Web Conferencing to deliver:
• Training Seminars
• Product Launches
• Sales Presentations
• Announcements
• Financial Reports
• 'Live' Meeting Follow Up
For more information on the different web conferencing solutions we offer please contact us.
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