Vantage Communications - Services - Voice

IP Telephony

With the arguments and justification for IP / LAN Telephony now well proven in the right environments, IT departments can now choose between converged IP based infrastructures or traditional voice systems - or a combination of both - as the foundation for scalable, centrally managed, seamless enterprise networks that save on line charges between locations, reduce maintenance costs, and enable voice, data and unified applications to serve users across the entire enterprise.

There are a number of different clearly defined paths towards IP / LAN telephony solutions from a pure LAN based system through to the support of IP Hard and Soft Phones off the back of a conventional PBX system. The correct solution for any given client depends entirely on a thorough understanding of their needs, their existing data environment, their future communications strategy and a clearly defined evolution path.

Vantage has the knowledge and experience to evaluate your business and provide advice on the best solution. Because we are independent and do not focus on one product we will offer a solution that matches the business requirement and not just talk about VoIP because it is new technology. In our experience a company who specialize in VoIP will sell you their solution even of your business is not quite ready. Likewise an LCR provider will tell you that VoIP is a waste of money and reduce your call rates. At Vantage we have the experience in all areas to understand what your business actually needs.

CPS

Vantage's CPS product is a simple and cost-effective way of routing calls via an alternative provider. The local telephone exchange is programmed to automatically route your calls via one of our Tier 1 carriers without you having to dial an access code, re-programme your telephone system, or install dialling equipment.

Your existing numbers can be automatically transferred to Vantage via CPS and because no additional hardware is needed there is no disruption to your telephone service and the change is completely seamless.

Vantage's CPS service enables our clients to reduce cost of local, national, international and mobile calls without compromising the quality and reliability of the service.

• Simple and clear tariffs with no hidden charges, connection fees or hidden minimum call charges
• No compromise in quality or reliability as we only partner Tier 1 carriers
• Flexible and easy to understand billing
• No set up fees, long term contracts or cancellation fees
• Regular proactive rate reviews to ensure competitive rates are maintained
• Bespoke tariffs for specific call patterns
• Group buying power ensure competitive tariffs normally reserved for mult-nationals

Line Rental

Vantage's line rental service allows us to take ownership of your current BT lines. Vantage becomes your contracted supplier for the rental of the lines and we therefore take full responsibility for orders, customer service, billing and fault queries.

There is no disruption of services as the physical infrastructure remains with BT. We are simply transferring the billing and support across via BT wholesale.

Although the main benefit of Vantage's line rental service is the 15% discount we provide across all BTs lines, many companies simply want to consolidate their billing or want to remain with BT but find their customer care unacceptable. By transferring to Vantage we provide BTs reliable lines combined with our determined focus to deliver exceptional customer care. With a dedicated customer service manager you will never find yourself in a call centre queue again!

Vantage have an out of hours emergency procedure which can be used for fault reporting. The fault will be reported to BT in the normal way and if necessary an engineer visit will be arranged, usually the next working day.

• One bill for calls, line rental and any other applied BT service
• Guaranteed cost savings of 15%
• Free audit designed to cut cost by cancelling lines or services no longer needed
• One single point of contact and improved customer care
• Project managed transfer and dedicated customer service manager